PRIVACY POLICY
Last updated: August 10 2026
Never Alone Club (“Never Alone Club”, “we”, “us”, or “our”) respects your privacy and is
committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect personal information when
you visit the Never Alone Club website, located at https://neveralone.club/ (the “Website”),
purchase or use our Services, participate in our online sessions or workshops, or interact with
our online community.
Never Alone Club is a website and brand operated by an independent self-employed individual
established in Greece. Never Alone Club is not a separate legal entity.
For the purposes of applicable data protection laws, including the General Data Protection
Regulation (EU) 2016/679 (“GDPR”), the operator of Never Alone Club is responsible for the
processing of your personal data.
- INFORMATION WE COLLECT
Depending on how you interact with Never Alone Club, we may collect the following categories
of personal information.
Information You Provide Directly
When you use our Website or Services, you may provide information such as:
● Full name
● Email address
● Account or login information
● Payment and billing information
● Subscription information
● Information you provide when contacting us
● Information you provide when participating in sessions, workshops, or community
activities
● Feedback, comments, messages, or other content you voluntarily provide
We only collect information that is reasonably necessary for the relevant purpose.
Payment Information
Payments for Never Alone Club Services may be processed by third-party payment providers,
such as Paddle, Lemon Squeezy, or another payment provider selected by us.
Depending on the payment provider used, your payment information may be collected and
processed directly by that provider.
We generally do not receive or store your full payment card number.
The applicable payment provider may process your payment information under its own privacy
policy and terms.
Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically,
including:
● IP address
● Browser type and version
● Device type
● Operating system
● Approximate geographic location
● Pages visited
● Date and time of visits
● Referring websites
● Website interactions and usage information
● Technical information relating to your device and connection
Some of this information may be collected through cookies, Google Analytics, or similar
analytics and tracking technologies. - HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes:
Providing Our Services
We may use your information to:
● Create and manage your account
● Process your subscription or purchase
● Provide access to the Services
● Provide access to relevant online communities
● Organize and administer sessions, workshops, and activities
● Communicate with you about your subscription or Services
● Respond to your requests and support inquiries
Payments and Subscriptions
We may use relevant information to:
● Process payments
● Manage subscriptions
● Process cancellations and refunds
● Detect or prevent fraudulent transactions
● Maintain records of transactions
● Resolve payment or billing issues
Website Operation and Improvement
We may use technical and usage information to:
● Operate and maintain the Website
● Understand how visitors use the Website
● Identify technical problems
● Improve Website functionality and user experience
● Measure the effectiveness of our Website
Legal and Security Purposes
We may process information where necessary to:
● Comply with applicable legal obligations
● Establish, exercise, or defend legal claims
● Prevent fraud, abuse, or unauthorized activity
● Protect the security and integrity of the Website and Services
● Enforce our Terms and Conditions - LEGAL BASES FOR PROCESSING
Where the GDPR applies, we process personal data based on one or more of the following
legal bases:
Performance of a Contract
We may process your personal data where it is necessary to provide the Services you have
requested, process your subscription, manage your account, or perform our contractual
obligations.
Legal Obligations
We may process personal data where necessary to comply with applicable legal, tax,
accounting, or regulatory obligations.
Legitimate Interests
We may process certain information where necessary for our legitimate interests, such as
maintaining the security of our Website, preventing fraud, improving our Services, and
managing our business, provided that those interests do not override your fundamental rights
and freedoms.
Consent
Where required by law, we will ask for your consent before processing personal data for
purposes such as certain cookies, analytics, or other tracking technologies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal
of consent does not affect the lawfulness of processing that took place before consent was
withdrawn. - GOOGLE ANALYTICS AND TRACKING
TECHNOLOGIES
We may use Google Analytics and similar technologies to understand how visitors use our
Website and to improve its functionality and performance.
These technologies may collect information such as your IP address, device information,
browser information, pages visited, interactions, and approximate location.
Where required by applicable law, non-essential analytics or tracking technologies will only be
used after you provide the necessary consent through our cookie consent mechanism.
You can manage or withdraw your cookie preferences through the cookie settings available on
the Website. - COOKIES
The Website may use cookies and similar technologies.
Cookies may be used for:
● Essential Website functionality
● Security
● Remembering preferences
● Analytics
● Understanding Website usage
● Improving Website performance
Where required by applicable law, non-essential cookies will only be placed or activated after
you provide consent.
You can manage your cookie preferences through the cookie consent mechanism available on
the Website.
Our Cookie Policy provides additional information about the cookies and tracking technologies
used on the Website. - TELEGRAM
Some Never Alone Club Services may include access to a private Telegram community.
If you join our Telegram community, certain information may be visible to other Telegram users
depending on your Telegram account settings and the functionality of the Telegram platform.
This may include information such as your Telegram username, display name, profile
information, and messages or other content that you voluntarily share within the community.
Telegram is an independent third-party platform and is not owned or operated by Never Alone
Club.
Your use of Telegram is subject to Telegram’s own terms and privacy policies.
We do not control the personal data that Telegram collects or how Telegram processes
information through its platform.
You should review your Telegram privacy settings and Telegram’s applicable privacy
documentation before joining the Never Alone Club community. - PAYMENT PROVIDERS
We use third-party payment providers to process purchases and subscriptions.
Depending on the provider available to us, payments may be processed by services such as
Paddle, Lemon Squeezy, or another payment provider.
These providers may collect and process personal and payment information necessary to
complete transactions, manage subscriptions, prevent fraud, and comply with applicable legal
requirements.
We recommend reviewing the privacy policy of the payment provider used for your transaction.
We only receive the information reasonably necessary for us to identify your purchase, manage
your subscription, provide the Services, process refunds, and maintain appropriate business
and financial records. - SHARING PERSONAL INFORMATION
We do not sell your personal information.
We may share personal information with third-party service providers where reasonably
necessary to operate Never Alone Club and provide our Services.
These providers may include:
● Payment and subscription providers
● Website hosting providers
● Website analytics providers
● Communication and messaging platforms
● Video-conferencing platforms
● Technical and IT service providers
● Accounting, legal, or professional advisers
● Government authorities or other parties where required by law
Third-party service providers are only provided with information reasonably necessary for the
relevant purpose. - INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may process personal information outside the European
Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure
that the transfer is carried out in accordance with applicable data protection laws.
Depending on the circumstances, this may include relying on an adequacy decision, Standard
Contractual Clauses, or another lawful transfer mechanism recognized under applicable law. - HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes
described in this Privacy Policy.
The length of time we retain information depends on factors including:
● The purpose for which the information was collected
● Whether you maintain an active account or subscription
● Our legal and accounting obligations
● The need to resolve disputes
● The need to prevent fraud or abuse
● Applicable limitation periods
When personal information is no longer required, we will delete it or anonymize it where
reasonably possible.
Certain transaction, accounting, or tax information may need to be retained for longer periods
where required by applicable law. - YOUR RIGHTS UNDER THE GDPR
Where the GDPR applies, you may have the following rights regarding your personal data:
● The right to access your personal data
● The right to request correction of inaccurate or incomplete information
● The right to request deletion of your personal data
● The right to request restriction of processing
● The right to object to certain processing
● The right to data portability
● The right to withdraw consent where processing is based on consent
● The right to lodge a complaint with a competent data protection authority
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details provided below. - CHILDREN’S PRIVACY
Our paid Services and subscriptions are intended for individuals aged 18 or older.
We do not knowingly collect personal information from children for the purpose of allowing them
to purchase or independently subscribe to our Services.
If you believe that a child has provided us with personal information in connection with our
Services, please contact us so that we can review and, where appropriate, delete the
information. - DATA SECURITY
We take reasonable technical and organizational measures designed to protect personal
information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage over the internet can be guaranteed to be
completely secure.
You should also take reasonable steps to protect your account credentials and other personal
information. - THIRD-PARTY WEBSITES
The Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any third-party website or service before
providing personal information. - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our Services,
technology, legal requirements, or business practices.
The latest version will always be available on the Website with the applicable “Last updated”
date.
Where required by law, we will provide additional notice or obtain consent before making
material changes to how we process personal information. - CONTACT US
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have
concerns about how your personal data is processed, please contact us:
Email: hello@neveralone.club
Website: https://neveralone.club/
Data Controller / Operator: Ioanna Romanou
Business status: Self-employed / Sole Proprietor established in Greece
Tax Identification Number: 131403673
Last updated: August 10 2026